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INFORMATION - FAQ's - KNOWLEDGE

INFORMATION

  • Payment Policy

    We support the following payment methods -
    -- Debit Card
    -- Credit Card
    -- Net Banking
    -- Wallets
    -- Cash On Delivery
    All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection.
    There is a charge of Rs. 50 for Cash On Delivery payment method.
    There are no hidden charges. Sales tax is borne by Teegully. You pay only the amount that you see in your order summary.
    If Cash On Delivery option is disabled during checkout, it means Cash On Delivery is not serviceable by our courier partners at the mentioned PIN code but you can always opt for Net Banking or Credit/Debit Card payment options.
    In case of a payment failure, please retry ensuring -
    -- Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
    If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For assistance, you can email us on support@teegully.com. We are always happy to help.

  • Shipping Policy

    We strive to provide the best service to ensure timely and hassle-free delivery of products to your doorstep.
    We have tie-ups with reputed courier companies who put your needs in the forefront and deliver products on time.
    There are no shipping charges! We provide free shipping all over India.
    All products will be delivered in fully sealed packages to protect them and to ensure that they reach you in perfect condition.
    T-shirt orders are usually delivered within 4-5 working days depending on the shipping address.
    As mobile cases are made to order, they are usually delivered withing 10-12 working days.
    After your order is shipped, we will send you an email and a SMS containing the Tracking ID and the Tracking URL so that you can easily track your package.

  • Return & Refund Policy

    You can return your order within 15 days of the order delivery. You can raise a return request directly from your Teegully account.
    All returns must be in unused condition with packaging intact.
    T-shirts must be intact with original tag.

    The product amount will be credited back to your account as reward points, once we have performed a quality check after receiving the product.
    There will be no refund of Cash On Delivery charges.
    As we do not have a reverse pickup facility yet, you are requested to courier the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. As a goodwill gesture, a maximum of Rs. 50 will be refunded to you in terms of reward points in lieu of the courier charges borne by you. You can ship the product(s) at -
    -- Address - 77/2 Subhasnagar Road, Dum Dum Cantonment, Urbashi Apartment, Flat - 20, Kolkata - 700065, West Bengal
    -- Phone - 9874305666
    For any further queries, write to us at support@teegully.com.
    The calculation of reward points is as follows -
    -- 10 reward points = Re.1
    -- Suppose you return products worth Rs. 500, then 5000 reward points(product value) + a maximum of 50 reward points(courier charges) will be credited to your Teegully account which you can use to shop more awesome tees at Teegully!
    The procedure will be initiated within 48 hours once we receive and quality test your product. Once initiated, the amount will reflect in your Teegully account as reward points.
    We will intimate you of any status changes for your return request via email.

  • Cancellation Policy

    You can cancel your order by writing to us at support@teegully.com. Please mention your Order ID and the reason of cancellation.
    Orders once shipped cannot be cancelled. So we request to cancel preferably within 5-6 hours of placing an order.
    If your order has been shipped, you can politely refuse to accept it and let us know about it at support@teegully.com or 9874305666. If you have accepted the package, you can return it and get reward points worth the order amount for further shopping on Teegully!

BUYER FAQ's

  • What are the payment methods available? Are they secure?

    We support the following payment methods -
    -- Debit Card
    -- Credit Card
    -- Net Banking
    -- Wallets
    -- Cash On Delivery

    All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection.

  • Do you offer COD option?

    Yes! Cash on Delivery option is available. But there will be an additional charge of Rs. 50 levied on each COD transaction.

  • Do you ship all over India?

    Yes! We have a pan India delivery coverage. So sit back and order your t-shirt without any worries.

  • Do you ship internationally?

    Unfortunately no. We haven't yet stared international shipping. But its on the way. Watch this space for future announcements!

  • Are there any shipping charges?

    No, there are no shipping charges! We provide free shipping all over India. For cash on delivery, we charge extra Rs. 50

  • I want to cancel my order. How do I do it?

    Orders once shipped cannot be cancelled. So we request you to cancel preferably within 5-6 hours of placing an order.

    You can cancel your order by writing to us at support@teegully.com. Please mention your Order ID and the Reason of Cancellation.

    If your order has been shipped, you can politely refuse to accept it and let us know about it at support@teegully.com or 9883902235. If you have accepted the package, you can return it and get reward points worth the order amount for further shopping on Teegully!

  • How do I return a product?

    You can return your order within 15 days of the order delivery. You can raise a return request directly from your Teegully account.All returns must be in unused condition with packaging intact.
    T-shirts must be intact with original tag.
    The product amount will be credited back to your account as reward points, once we have performed a quality check after receiving the product.
    There will be no refund of Cash On Delivery charges.
    As we do not have a reverse pickup facility yet, you are requested to courier the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. As a goodwill gesture, a maximum of Rs. 50 will be refunded to you in terms of reward points in lieu of the courier charges borne by you. You can ship the product(s) at -
    -- Address - 77/2 Subhasnagar Road, Dum Dum Cantonment, Urbashi Apartment, Flat - 20, Kolkata - 700065, West Bengal
    -- Phone - 9874305666
    For any further queries, write to us at support@teegully.com.

  • What is the exact calculation of reward points?

    10 reward points = Rs. 1

  • I want to pre-order a campaign t-shirt. Will I be charged for the transaction?

    Yes. If you choose to pay online, the amount will be debited from your card. You can also choose COD option while checking out.

    If however, the campaign fails to reach its target, then the debited amount will be credited back to your account within 7-10 days!

  • I have ordered a campaign t-shirt. After how many days will I receive it?

    You will receive your product in 8 - 10 days once the campaign ends.

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